Privacy policy

Privacy Policy

Thread & Touch ("we," "us," "our") respects your privacy. This policy explains what information we collect when you shop with us, and how we use it.

Information We Collect When you place an order or sign up for updates, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Order details and purchase history

Payment information is processed securely by our payment provider (Shopify Payments / Stripe) — we do not store your card details ourselves.

How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order (confirmations, shipping updates, customer service)
  • Send you marketing emails and updates about new products or promotions, only if you've opted in at checkout or via sign-up
  • Improve our store and product range

Marketing Emails If you've opted in to receive marketing emails from us, every email will include an unsubscribe link, and you can opt out at any time. We will never sell or share your email address with third parties for their own marketing purposes.

Third Parties We Work With To run our store, we share necessary information with:

  • Shopify (our e-commerce platform)
  • Payment processors (Shopify Payments / Stripe)
  • Shipping couriers (e.g., NZ Post, CourierPost) to deliver your order

These providers only receive the information needed to perform their service and are bound by their own privacy obligations.

Cookies Our site may use cookies and similar technologies (e.g., Google Analytics, Meta Pixel) to understand how visitors use our site and to improve your shopping experience.

Your Rights Under New Zealand's Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. To make a request, contact us at [your contact email].

Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us If you have any questions about these policies, please contact us at [your contact email].

Last updated: 21/07/2026